Banca March strengthens its leadership as the Spanish bank most trusted by clients 26 January 2026 Category: Grupo Banca March Banca March reaffirms its top position as the bank most trusted by its clients and the highest rated for strength and solvency, according to the Customer Satisfaction Benchmark in the financial sector compiled by Stiga CX among the main Spanish banks. The Institution achieves the highest score in the sector across six categories: trust, strength and solvency, branch satisfaction, issue resolution, ATMs, and repurchase. In this edition, Banca March achieved historic results, ranking among the top three positions in 23 of the 24 attributes measured in the study. These outstanding results consolidate the strength of a unique business model based on three pillars: extremely high solvency, long-term profitability, and responsible advisory services. Once again, Banca March establishes itself as a benchmark for service quality and client satisfaction in the Spanish financial sector. According to the results of the 2025 Customer Satisfaction Benchmark in the financial sector, compiled by the independent consultancy Stiga CX, the Institution achieved historic results, placing among the top three in virtually all measured attributes. For the third consecutive year, Banca March is the bank most trusted by its clients, raising its score to an 8.74 out of 10 – more than a point above the sector average. In addition, the Institution reinforces its leadership in strength and solvency, maintaining first place since 2022, with a 2025 score of 9.04 compared with a sector average of 8.13. In this latest edition, the Institution extends its leadership, reaching first place in a total of six categories. Banca March retains its top position in branch satisfaction with a score of 9, nearly a full point above the sector average, and in issue resolution, improving its score to 6.79 compared with the sector’s 4.57. For the first time this year, it also ranks first in ATMs – 7.83 versus an average of 7.53 – and, most notably, in repurchase. This latter indicator, which measures clients’ intention to purchase the bank’s products and services again, achieves a score of 7.51, compared with a sector average of 6.82, demonstrating the extraordinary loyalty of Banca March clients. These excellent results are complemented by second-place rankings in highly relevant attributes such as NPS (Net Promoter Score), which measures clients’ willingness to recommend the bank, overall satisfaction with the Institution, relationship manager ratings, and social responsibility. Together, they highlight the exceptional quality of service perceived by Banca March clients and the effectiveness of its omnichannel technological offering. The success of a unique business model These outstanding results reflect the strength of a unique business model based on three fundamental pillars: extremely high solvency, long-term profitability and responsible advisory services. Banca March’s objective is to remain the most solvent bank in the Spanish financial system and to lead the industry in advisory technology, always through the best-prepared relationship managers in the sector. Creating the best school for private banking, wealth management, and corporate advisory managers in Spain is a cornerstone of this strategy. Investment in training, which is almost three times the sector average, combined with a philosophy that promotes the personal and professional development of its teams, has allowed Banca March to obtain the Top Employer certification for the eighth consecutive year and to be recognised as the second-best company to work for in Spain according to the Best Workplaces 2025.