Current news

• The Banca March Cybersecurity Space provides detailed information on key topics related to online banking and offers practical tips on how to spot scams, buy online safely, understand how cookies work, and use WiFi networks and passwords safely, among other advice. Banca March also advises customers what to do in the event of phishing, smishing and vishing, and how to tell the difference between messages from the bank and messages from cybercriminals.
• The Banca March Cybersecurity Space is accessed via a banner on the sign-in page for online banking customers and includes a test to allow customers to check whether they are able to identify fraudulent messages.
• This initiative is a reflection of Banca March’s commitment to offering its customers specialist advice, one of the four key pillars of the bank’s unique business model, along with shareholder commitment, outstanding quality service and excellent professionals.

Specialist advice, quality service and digitalisation

This comprehensive information reflects Banca March’s commitment to offering its customers specialist advice, one of the four key pillars of the bank’s unique business model, along with shareholder commitment, outstanding quality service and excellent professionals.

Service quality is monitored constantly and Banca March’s customer service is increasingly highly valued by its customers, as demonstrated by the Financial Sector Customer Satisfaction Benchmarking carried out by Stiga CX among the main Spanish banks. According to the latest survey performed in September 2024, Banca March is the bank with the strongest perception of strength and solvency among its customers, and the best scoring bank for satisfaction with branches.

Banca March’s commitment to the digital transition is in line with its strategic vision, under which technology will play an increasingly significant role in the financial sector. This is evidenced by its annual investment in technology and digitalisation, which in 2023 was equivalent to 9.2% of the bank’s gross income, far outstripping the sector average of 8.1%,From 2020 to 2024, total spending and investment by Banca March will stand at €251 million, including an estimated €64 million in 2024, up 26% versus the previous year.

As a result of this investment, the bank's digital transition continues to make strong headway; 85% of customers in Banca March’s specialist areas (Private banking, Business Banking, Wealth Management and Large Companies) frequently uses digital banking channels. In addition, the revenues generated by March Bróker in the first half of 2024 were up by 24%. Banca March is consolidating its advisory technology leadership position with a fully omnichannel service, and Avantio as the key driver to deliver quality service for highly digital customers who are comfortable with new technology; Banca March offers these customers a range of products and services which are renowned for their quality.

Javier Gayoso, Head of the IT Security Unit, said: “Banca March's investment in digitalisation has two core objectives: firstly, to improve customer experience with more products and interaction in a more agile, safer environment, and secondly, to help enhance the efficiency of the bank’s employees, allowing them to focus on higher value-added activities. Cybersecurity is a core pillar both of the bank’s own operations and those of its customers. For years now, we have been investing in the best protection tools internally, but it is every bit as important to inform and train our customers to help them manage these new risks.”