News

• According to this year's Financial Sector Customer Satisfaction Benchmarking carried out by independent consultancy Stiga CX among the main Spanish banks, Banca March is once again the bank with the strongest customer trust levels.
• In the latest survey, Banca March was also the best-rated bank for strength and solvency, branch satisfaction and personalised service.
• Banca March also took the top spot in the section for incident resolution and came in second in satisfaction with the bank, satisfaction with managers, online banking, telephone banking, ATMs, social commitment and customer information.
• These results position Banca March among the top three banks for all of the main attributes measured in the satisfaction survey among Spanish banking customers, which shows the strong satisfaction levels among Banca March customers with the quality of its customer service and the broad, omnichannel range of technologies available to bank customers.

For the first time in 2024, Banca March was the top-ranked bank in the section on incident resolution, with a score of 5.74 versus a Spanish sector average of 4.73, and came a very close second in second in satisfaction with the bank, satisfaction with managers, online banking, telephone banking, ATMs, social commitment and customer information.

These excellent results position Banca March among the top three banks for all of the main attributes measured in the satisfaction survey among Spanish banking customers, which shows the strong satisfaction levels among Banca March customers with the quality of its customer service and the broad, omnichannel range of technologies available to bank customers.

The triumph of a unique business model

The strength of Banca March’s prudent, long-term business model is evidenced by these extraordinary results, which reveal the strong satisfaction levels among the bank’s customers with the service they receive from its team of professionals. Banca March’s goal is to remain positioned as the most solvent bank in the Spanish financial system and to be the country's leading bank in advisory technology, always accompanied by the best-trained managers in the sector.

Banca March has created the best training facility for Private Banking, Wealth Management and corporate advisory professionals in the Spanish banking sector. This is clearly reflected in a range of surveys, all of which rank Banca March as a sector leader in terms of the quality levels perceived by its customers. This success was made possible by Banca March's investment in training, which is more than twice the sector average, and its people-centric philosophy, which supports personal and professional development for all bank employees.

Thanks to this strategy, Banca March has secured Top Employer certification for the seventh year running. For the last five years, Banca March has been certified as a great place to work by the global consulting company Great Place to Work®. In 2024, Banca March was recognised as the second best place to work in Spain according to the Best Workplaces ranking, and was the top Spanish company and the only Spanish bank to feature in the Great Place to Work® European ranking. Banca March has also ranked in the top positions in Actualidad Económica's list of the “100 best companies to work for in Spain” for the last three years.