Banca March branches – the highest ranked in the Spanish banking industry
14 March 2022 Category: Results
- According to the latest STIGA report on customer satisfaction with the main Spanish institutions, Banca March ended 2021 as the highest-ranked institution for in-branch customer service, with a rating of 8.99 compared with the sector average of 7.84. More specifically, it is the most highly ranked institution in the four areas assessed: service, privacy and discretion, professionalism and wait time.
- Also according to STIGA, in 2021, Banca March was the highest ranked institution in the sector as regards solidity and solvency, ATMs and personal service.
- These excellent results highlight the performance of Banca March branches (business hubs with a multichannel advisory approach), no wait time, a personal service, the expertise of its managers and the extensive omnichannel technological offering that the institution makes available to its customers.
Banca March has the highest ranked branches in the Spanish banking industry. This can be seen in the latest STIGA report on Benchmarking Customer Satisfaction in the Financial Sector in 2021. More specifically, Banca March is the most highly ranked institution in the four areas assessed for branches: service, privacy and discretion, professionalism and wait time.
Also according to the same STIGA report, Banca March was the highest ranked institution in the sector as regards solidity and solvency, ATMs and personal service. It is also among the best for global satisfaction, Net Promoter Score (NPS), satisfaction with the management company, transparency, trust, modernity and social commitment.
These excellent results highlight the performance of Banca March branches (business hubs with a multichannel advisory approach), no wait time, the personal service received by their customers, the expertise of its managers and the extensive omnichannel technological offering that the institution makes available to its customers, who decide the type and level of service they need at all times: in person, over the phone, via the website or app or at an ATM.
Banca March's goal is to be the leading institution for advisory technology to make life easier for its customers, always hand in hand with the best trained relationship managers in the Spanish banking industry.
Cultural transformation: leaders in service quality and people management
Banca March has created Spain's best school for private bankers and business advisers in the sector, which is reflected in the different surveys it takes part in, which place Banca March in top positions for the quality perceived by its customers. The institution's employees are among the highest ranked in Spanish banking, which is the result of continuous, specialist training and a philosophy based on the long term and acting in the customer's best interests. The bank has the best trained staff in the Spanish financial sector and invests more than twice as much in training as the rest of the sector.
This management style - which places the bank's people at the core of every initiative and seeks to offer a motivating work environment - has garnered Banca March global recognition in the field of Human Resources. The institution has recently been awarded a Top Employer certificate for the fourth year running and a certificate from the independent consultancy firm Great Place to Work for the third year in a row. In 2021, Banca March was named one of the top ten best places to work in Spain, and was the only Spanish bank featured among the best places to work in Europe, according to the prestigious Best Workplaces 2021 ranking from Great Place To Work.
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