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FAQs

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In this section, you can find answers to frequently asked questions.

If you cannot find what you are looking for, contact us using our contact form or calling us at (+34) 971 779 111.

What should I do if I lock my online banking card?

To unlock it, you will need to call the home banking service on (+34) 971 779 111. Opening times are from 8 a.m. to 10 p.m. from Monday to Friday and Saturday from 9 a.m. to 3 p.m. If you are unable to unlock your card over the phone, you should visit any of our branches to ask for it to be unlocked.

Who can file a complaint and for what reason?

Any natural or legal person who is a customer of the bank can file a complaint. The reasons for the complaint must be related to matters that affect your interests and rights recognised in the contract you have signed with the bank, in the transparency and customer protection regulations or in the best banking practices and uses.

I can't remember my online banking log in details

If you have forgotten the pin for your online banking card, on safety grounds, you will need to visit your regular branch and provide identification. You will be issued a new password right away.

Who establishes the bank fees and charges charged by banks? Is there a maximum limit?

Credit institutions are free to establish their own banking fees and charges, provided that they correspond to services actually offered or expenses that have been incurred in. Beyond this, there are no limits unless otherwise expressly and specifically indicated in a legal provision.

How can I update my contact details?

You can update or add a contact phone number or email address via home banking. To this end, you will need to access "My profile" or "My contact details"

If you do not use home banking, then you will need to go to your regular Banca March branch in person to update your personal details.

Furthermore, we encourage you to consult our security recommendations.

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