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At Banca March, our aim is to offer you a high-quality, personal service; therefore, there are a variety of ways for you to send questions and suggestions comfortably and securely.
We have a dedicated FAQs section.
View FAQs section
Through our service you can request the resolution of an incident in an agile, fast and simple way, as well as make suggestions, enquiries or send your congratulations on all the services provided by Banca March, S.A.
Once the form has been submitted, you will immediately receive an email with the file number of your application.
If you so wish, you can send us your enquiries, claims, suggestions or compliments:
You can access it through the following link. You will find the form under Profile - Requests and Queries.
MAKE AN ENQUIRY
Via the form available at the following link.
Please find the details of the head of Customer Services department. They are responsible for handling, responding to and resolving any complaints or claims that you would like to make.
Here you can find out the required information to make a claim or complaint:
Once your complaint has been filed with the Customer Service Department, if you are not satisfied with the response received or one month elapse (15 days if the complaint refers to a payment service and two moths if the complaint is not related to a payment service and the claimer is a consumer non-resident in the EU or non-consumer) from the date of your complaint and you have not received a response, you are entitled to contact the following complaints services of the corresponding Financial Supervisors, depending on the matter in question. The websites provided contain the complaint forms of the corresponding organisations, which are also available at the links indicated:
You can also download the complaint forms at the following links:
The autonomous communities of Spain that require that credit institutions with branches in their territory have complaint forms available to consumers and users are as follows:
Andalusia, Aragón, Asturias, Canary Islands, Cantabria, Castile-La Mancha, Catalonia, Galicia, Balearic Islands, La Rioja, Madrid, Murcia, Navarre, Basque Country, Valencia
In compliance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, on online dispute resolution for consumer disputes, you can find below the link to the online dispute resolution platform launched by the European Commission which consumers may use to resolve any discrepancies or controversies in relation to online services http://ec.europa.eu/odr
In the case of financial services involving our branch in Luxembourg, if you do not receive a response from the Customer Services Department within a period of two months, or the response is unsatisfactory, the Customer is entitled to contact the Commission de Surveillance du Secteur Financier, pursuant to the conditions established by the authority on its website www.cssf.lu to request the out-of-court resolution of their complaint.
Département Juridique CC 283, route d’Arlon L-2991 Luxembourg
In compliance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, on online dispute resolution for consumer disputes, you can find below the link to the online dispute resolution platform launched by the European Commission which consumers may use to resolve any discrepancies or controversies in relation to online services".
Resolve your queries or concerns personally by contacting our agents or visiting any of our branches.
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