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Accessibility statement for Banca March ATMs

At Banca March, we maintain a firm commitment to universal accessibility and equal access to our products and services. We are actively working to adapt our physical and digital channels to everyone's needs, especially those with disabilities or functional difficulties.

Regulatory framework

Law 11/2023, of 8th May, which transposes the Directive (EU) 2019/882 relating to the accessibility requirements for certain products and services, establishes that ATMs must have been made accessible by 28th June 2025.

Current situation

Currently, a part of our ATM network does not meet the accessibility requirements demanded by current regulations. This is due to two different causes:

  • Lack of adaptation for accessibility software: Some ATMs still lack features that allow for independent use by people with disabilities (e.g., guided keyboard navigation, audible voice prompts, adequate visual contrast, or simplified instructions), even though the hardware does.
  • Structural limitations of the hardware: Other ATMs are not technically compatible with the accessible software, so functional adaptation is not possible.

Progressive adaptation plan

To address these shortcomings, we have launched an action plan that will be implemented between 2025 and 2026, structured along three lines:

  1. Software update. Between June and November 2025, the migration to accessible software is taking place on all technically compatible ATMs.
  2. Replacing ATMs. Devices whose hardware does not allow for adaptation will be replaced by models that do meet accessibility requirements across 2025 and 2026.
  3. Removal of non-adaptive ATMs. In cases where updating or replacement is not feasible, the ATM will be permanently removed within this same period.

Current limitations

We recognise that, as of the Law's date of entry into force (28th June 2025), we will not be able to guarantee full compliance with the accessibility requirements throughout our network of ATMs. However, we are actively adapting, with defined plans and resources allocated to complete this transition as quickly as possible.

Institutional commitment

At Banca March, we consider accessibility to be a key element of our inclusion and responsible service strategy. We are committed to continuing to work to ensure that all our channels—physical and digital—are aligned with the highest standards in this area, beyond mere legal compliance.

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