Accessibility

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At Banca March, we understand that universal accessibility is an essential condition to ensure that everyone, without exception, can access and use our products, services, and environments with autonomy, equality, and dignity. We recognise the diverse abilities and needs of our customers and users, and we believe that eliminating physical, technological, communication, and organisational barriers is essential to moving towards a more inclusive society.

Our commitment to accessibility is based on the belief that the banking sector must serve everyone, providing a safe, transparent, and accessible financial experience, without discrimination or exclusion.

Therefore, at Banca March, we foster a culture of inclusion that strives to meet the highest accessibility standards and comply with current legal requirements, highlighting Law 11/2023, of 8th May, transposing European Union Directives on accessibility.

Banca March is developing its accessibility strategy across all customer interaction channels, aligned with the requirements and deadlines of Law 11/2023:

  • Physical channels: We are progressively adapting accessibility in our offices, ATMs, and point-of-sale terminals, ensuring the elimination of architectural, functional, and technological barriers.
  • Digital channels: We are continuously improving accessibility across our web platforms, mobile applications, and other digital services, complying with recognised international standards.
  • Accessible products: We are working on the renewal and issuance of accessible cards that incorporate distinct tactile and visual elements, in line with regulatory requirements.
  • Personalised service: We are providing mandatory training to customer service staff to ensure inclusive and disability-friendly treatment.
  • Communication and advertising: We are adapting our information and communication processes so that they are understandable and accessible to everyone.

Banca March reaffirms its commitment to accessibility as a legal, social, and ethical responsibility. The bank is actively working to eliminate any barriers that may limit access, understanding, or independent use of its services and products.

We are gradually adapting our physical channels to offer an accessible and inclusive experience to all our customers. This includes incorporating accessibility solutions into ATMs and point-of-sale (POS) terminals, as well as adapting our offices to eliminate architectural, functional, and technological barriers that could pose challenges for people with disabilities.

Office Accessibility Statement.

ATM Accessibility Statement.

POS terminals Accessibility Statement.

We are committed to providing an inclusive digital experience for all our customers. Therefore, we are incorporating accessible features into all our digital platforms, in line with the international standard for digital accessibility, WCAG (Web Content Accessibility Guidelines).

Corporate Website Accessibility Statement.

Avantio Accessibility Statement.

Online Banking Accessibility Statement.

Aware of the importance of adapting our products to the needs of all our customers, we have redesigned our bank cards to incorporate features that improve their accessibility and ensure their independent use by all users.

Card Accessibility Statement.

To ensure an inclusive, high-quality service, we have developed an accessibility training programme for our employees, and we are in the process of approving a specific protocol for treating people with disabilities so we can provide an accessible and inclusive service to all our customers. In addition, we have implemented additional measures to improve both in-person and remote care.

Customer Service Accessibility Statement.

We are progressively adapting our communication materials and processes to ensure that all information is accessible to everyone, regardless of their abilities.

PDFs and other documents Accessibility Statement.

Compatibility with standards

This website has been defined and programmed following the guidelines of the WAI (Web Accessibility Initiative, www.w3.org/WAI), that sets international standards in terms of the creation of online content accessible worldwide.

W3C CSS Validation Seal
W3C XHTML 1.0 Validation Seal
W3C
TAW Certification Seal for Web Accessibility

Accessibility guidelines

Various measures have been taken to make the website more accessible, including:

  • Logical order of presentation of elements on screen.
  • Simplified browsing system, dropdown menus are not used.
  • Descriptive text of images.
  • Keyboard access to the main options.

Shortcuts

Most browsers support direct access to specific links by using certain combinations of keys (access keys) defined on the website.

For example, in Windows by pressing  Alt + access key(in Internet Explorer you must also press  Enter); for Mac users, it works by pressing Ctrl + access key.

The following access keys are available on our web portal:

  • 0 Accessibility.
  • 1 Home page.
  • 2 Skip navigation.
  • 3 Website map.
  • 4 Search.
  • 8 Legal information.
  • 9 Contact.
Browser Windows macOS
Firefox Alt + Shift + access key Control + Alt + access key
Chrome Alt + access key Control + Alt + access key (sometimes Alt can be enought)
Edge Alt + access key Control + Alt + access key
Safari — Control + Alt + access key
Internet Explorer Alt + access key→ then press Enter IE in not available on macOS

 

Links

Most links whose text does not fully describe the destination have "title" attributes with an explanation.

Wherever possible, links are written in such a way to make sure they make sense out of context. Some browsers (such as JAWS, Home Page Reader, Lynx, and Opera) can extract the list of links on the current page and allow the user to browse this list. Bearing this in mind, links are not duplicated and if they are, this is because they access the same content.

There are no javascript pseudo-links. All links can be followed on any browser, including when javascript is disabled.

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