24/7 Customer Service

At Banca March we have a customer service available 24/7

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Call us and we will assist you |  971 776 421

You can contact us at any time if you have been the victim of fraud or if your card has been stolen or lost

SERVICE HOURS​

The service is available 24/7.​

SERVICE MODEL​

Service focused on managing incidents related to fraud and card transactions, ensuring a streamlined and specialised response.

PERSONALISED SERVICE​

You will be assisted by a person on the phone, not a robot.

We will help you to resolve the problem as soon as possible

 Call us

971 776 421

  • Blocking and cancellation of cards due to theft, loss or fraud

  • Reporting of suspected fraud and fraud management

  • Online debit card application and card activation

  • Increase of debit card limits up to €3,000

FAQs about the 24/7 Customer Service

My cards have been stolen or lost, what should I do?

  • Block your cards to prevent their misuse. You can do so via Home Banking or the app or by calling 971 776 421.
  • Contact us by calling 971 776 421 to inform us of what happened.
  • Go to the police to report the theft.
  • Please review the latest transactions in your accounts and inform us if there is a charge that you did not make.

What can I do if I have been the victim of fraud?

  • Block or cancel your cards immediately and go to the police to file a report. You can block your cards via Home Banking or the app or by calling 971 776 421.​
  • Contact us by calling 971 776 421 to report a charge you did not make.

I do not recognise a charge in my accounts, what should I do?

Block your cards immediately to prevent further unauthorised charges. You can do so via Home Banking or the app or by calling 971 776 421.​

Then, you can reverse the charge via Home Banking or the app from your card statement or by calling us on 971 776 421.

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