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Banca March - Hacer crecer, seguir creciendoCustomer Service

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Banca March seeks to offer you a high quality, personalized service, which is why we provide several different convenient and secure channels through which we will reply to your questions and suggestions.


If you have any questions, just call our hotline.

  • If you are calling from Spain: 901 111 000
  • If you are calling from outside Spain: +34 971 779 111
  • Opening hours: Mon-Fri. 8 a.m.- 10 p.m., Sat. 9 a.m. - 3 p.m.
  • You can choose to speak in any of the following languages: Spanish, Catalan, English or German.


Get further information about our products and services or send us your queries, suggestions or incident.

Fields with a star (*) must be filled in

Legal Notice:

In accordance with the Organic Law 15/1999, we inform you that the personal details provided on this form can be entered onto Banca March, S.A. computerised files and can be used for the following purposes: commercial advertising, marketing of financial or investment products or any other related to our own business. They can also be forwarded for the same purposes to other entities belonging to the Banca March Group or to investee companies or to those with which Banca March has any association agreement. Banca March, S.A. or its subsidiary or investee companies may send you information on its products and services. The right to access, rectify, cancel and oppose these data, under the terms established in accordance with the Organic Law 15/1999, can be exercised at the Departmento de Atención al Cliente in Av. Alexandre Rosselló 8, Palma de Mallorca. The acceptance of the customer of the processing or delivery of his/her data is revocable and has no retroactive effect in accordance with the Organic Law 15/1999.

Branch Network

Our account managers will answer your questions or queries in person. Visit any of our branches

Ombudsman and complaints

Listed below are the details of the Head of our Customer Service Department and of our Ombudsman. They will be responsible for processing, handling and settling any claims and complaints you wish to make.

Customer Service Department

  • Mrs. María del Mar Mainzer Estarellas.
  • Address: Av. Alexandre Rosselló nº8 (07002 – Palma de Mallorca)
  • Email: atencion_cliente@bancamarch.es
  • Catalonia Region Customers: 900 102 132


  • Mr. José Luis Gómez-Dégano y Ceballos-Zúñiga
  • Domicilio: C/ Raimundo Fernández Villaverde, 61, 8ª Derecha (28003 – Madrid)
  • Apartado de Correos 14019, (28080 – Madrid)
  • Email: oficina@defensorcliente.es

Once a claim has been filed with the Customer Service Department or the Customer Ombudsman, if the response is not satisfactory or a two month period has gone by since its presentation and the Customer has received no response, s/he will be able to forward it to the relevant Financial Supervisors depending on the matter that is being dealt with:

  • Complaints Service of the Bank of Spain: C/ Alcalá, 48 (28014 - Madrid)
  • Investor Advice Office of the Spanish Securities Market Commission: C/ Edison, 4 (28006 - Madrid)
  • Complaints Service of the General Directorate of Insurence and Pension Funds: Paseo de la Castellana, 44 (28046 - Madrid)

With respect to financial services hired or products purchased at our Luxembourg Branch, if one month after filing a claim with the Customer Service Department or the Customer Ombudsman you have not received a satisfactory or any response, you will be able to contact the Commission de Surveillance du Secteur Financier in accordance with the terms established in its webpage www.cssf.lu, and request an out-of-court settlement.

  • Commission de Surveillance du Secteur Financier
    Département Juridique CC
    283, route d’Arlon
    L-2991 Luxembourg

Find out how to submit your claims or complaints:

More information

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